FinAcct FAQ

The cloud means ‘online’. Cloud technology stores data online without you having to download a physical copy of it on a computer. Examples of where you may already use the cloud in everyday life include online banking, social media and some email systems such as Gmail. It means you can access your data from any computer, and more than one person can see the data at the same time. This means you and your accountant or colleagues can work collaboratively with your data from different locations.

Accounting, Payroll, Compliance, Inventory, Final Accounts.

You don’t have to install anything at all. Simply open your browser of choice, head to and log in.

Yes. As we are cloud based, you do need an internet connection to access our applications.

Go to www.peacksoft.com and click SIGNUP, fill the required information and submit.

You can invite an unlimited amount of users to all our applications, and we have extensive user permission options to ensure each person with access only sees the areas they need to see.

We take the security of your data very seriously and follow best practice procedures to keep your data secure

For six months after the cancellation you will be able to re-open Peacksoft with the same data. After the six months the data will be deleted.

You can pay by either Net Banking, or debit/credit card or cheque.

Yes. You can cancel your subscription at any time, and you will retain access until your current subscription ends.

We provide a wide variety of free support options so we can help you in most convenient way. Telephone and live chat support is available to all customers from 9. 30 am to 6 pm, Monday to Friday. Saturday 9.30 am to 2 pm . You can email us 24/7.

Our support team can be contacted Monday to Friday 9. 30 am- 6 ppm, and offer free assistance via telephone, email and live chat.

We most certainly do. Check out our official user guide here. We also have a library of support guidesfor when you’re trying to complete more specific tasks. In addition, feel free to browse and post in ourforum where you can get additional help from both staff and other users alike. If you’re looking for further support, you can always click on the Need Help? link found on the top right of every page within your account.

We provide conline training or we can even come to you.

As many as you’d like. We don’t cap the amount of users you can add to your account.

If you know your password then you can change it once you are logged in. You can do this by clicking on your name in the top right corner of the screen and then selecting change password. If you have forgotten your password it can be reset by clicking ‘Forgotten your password?’ on the login page.